Student Computer Evaluation

• A web service for automatically determining if a student's computer has the required hardware and software for online education courses
  
  
• Dramatically improve student retention for online education system
  
  
• Reduce technical problems and automate solutions
  
  
• Improve and automate admission process for students and colleges

Application: Automate computer requirements evaluation for education courses for both online and offline colleges.

Challenges: There are a wide range of technical issues that can cause problems. Most students do not know the exact components of their computers (CPU, RAM, Video Card, etc.) or how to read the actual requirements provided by colleges/universities. And it is difficult to search for all hardware and software requirements associated with specific online courses.

These issues place a high level of demand on tech support (read takes a lot of time per student evaluation and/or tech support call). The time required to diagnose these issues and remedy them can be staggering and painful.

The costs of providing quality support skyrocket.

It also creates a tedious student experience which decrease retention, incurring cost (tech support time and sometimes licensing fees that cannot be recouped).

Solution: An Instant Expert Analysis solution tailored to your specific course(s) requirements.

At your website, users perform a one-click analysis of student's computer and software. In moments, users receive a analysis showing them if they passed all requirements or are displaying any problems they need to correct to get their system up to your school's requirements. Sometimes it is a simple and Free software download. This can easily be integrated into your admission/application process if needed.

In cases where software can be downloaded for free, a direct link can be provided right on the web page report. Eliminating the need for a tech support call which pleases nobody.

In cases where a tech support technician needs to be involved, the Instant Expert Analysis is available. This gives your support technician a fast, accurate details of the computer hardware/software that speeds resolving the problem.

You establish the standards for your “minimum system requirements.” We provide you with a one-click solution that integrates into your website and takes moments to perform.

Key Benefits: A fast and automated solution for verifying a student's computer that flags and corrects a majority of problems.

This solution automatically “deflects” support issues before the tech support team gets involved. Clients have reported a deflection rate of up to 85%.

Student retention improves dramatically.

Substantial reductions in the cost of tech support are realized.

The student experience is greatly enhanced since problems are identified and potentially solved in just minutes.

Get complete information about adding Instant Expert Analysis to enhance support for students in your system. Call (916) 933-7622.